Information technology (IT) support technician

Respond to users experiencing difficulties with computer

Consult user guides, technical manuals and other documents to research and implement solutions

Provide advice and training to users in response to identified difficulties

Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Participate in the redesign of applications and other software

Provide business systems, network and Internet support to users in response to identified difficulties

Troubleshoot and resolve technical problems