Front desk hotel clerk
Job details
Location
Full job description
Tasks
Register arriving guests and assign rooms
Take, cancel and change room reservations
Provide information on hotel facilities and services
Investigate and resolve complaints and claims
Process guests' departures, calculate charges and receive payments
Maintain an inventory of vacancies, reservations and room assignments
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Handle wake-up calls
Provide customer service
Additional information
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Overtime required
Standing for extended periods
Work setting
Hotel, motel, resort
Qualifications
- Personal suitability
- Client focus
- Excellent oral communication
- Flexibility
- Organized
- Reliability
- Job Description:
- Tasks
- Register arriving guests and assign rooms
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
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