Service Advisor - Auto Repair

Tasks

Access and process information

Address customers' complaints or concerns

Answer inquiries and provide information to customers

Arrange for billing for services

Explain the type and cost of services offered

Issue receipts and other forms

Maintain records and statistics

Order office supplies and maintain inventory

Perform general office duties

Receive and log complaints

Advise clients on advertising or sales promotion strategies

Train and supervise staff

Supervise office and volunteer staff

Maintain and manage digital database

Consult with clients after sale to provide ongoing support

Answer clients' inquiries and provide information

Answer written and oral inquiries

Develop and organize workshops, meetings, ceremonies and other events for publicity, fundraising and information purposes

Prepare and/or deliver educational, publicity and information programs, materials and sessions

Gather, research and prepare communications material

Explain procedures, risks and benefits to clients

Assist in the preparation of brochures, reports, newsletters and other material